Frequently Asked Questions

An air ambulance is a private medical jet configured to serve as a mini-intensive care unit. Medical staff comprise of critical care paramedics, nurses, respiratory therapists, and physicians. All flights are staffed and equipped according to each patient’s needs.

Air ambulances are effective when the patient needs to travel more than 200 miles for specialized medical treatment. These patients often require medical care, medical monitoring, medical equipment, and medication administration while en route. A non-emergency air ambulance transfer can also bring a non-ambulatory patient home to be near family or to a specialized treatment facility such as a rehabilitation center.

Yes, air ambulance services are available 24/7 to assist you in emergencies and non-emergencies. You can request a quote for air ambulance transport by contacting our coordination team through the website, via email at contact@globalreachmedical.com, or by calling +1-561-849-4399. 

Yes, we coordinate international air ambulance services and can facilitate cross-border medical transport. We handle all necessary permits and logistics. 

We can coordinate air ambulance service to and from almost any country around the world.

Yes, we can arrange admission to hospitals throughout the world.

We provide an all-inclusive bed-to-bed quote. The quote includes an ICU configured jet, specialized medical team, equipment, supplies, medications, ground ambulance transport on both ends, and hospital admission/acceptance. If you're wondering, "how much does an air ambulance cost," you'll find that air ambulance costs depend on several factors, including the distance of the transport, medical care requirements, type of aircraft, how quickly you would like the transport to happen, international landing permits, and any additional services needed to safely conduct the transport.

Bed-to-bed service is when the medical team from the air ambulance will go to the discharging hospital to meet the patient in their room, do an assessment of the patient and comfort them about the transfer. They then travel with the patient in the ground ambulance to the aircraft. The same process takes place at the arrival city where the medical team travels with the patient to the receiving facility. They will provide a briefing for the receiving hospital nurse. This provides continuity of care for the entire transfer.

Global Reach Medical accepts certified checks, credit cards, and bank wire transfers. We accept Visa, MasterCard, American Express and Discover. A combination of credit cards is acceptable. All services must be paid prior to aircraft dispatch.

Air ambulance insurance coverage varies significantly by insurance company and each plan they offer. Coverage is usually dependent on transport to the nearest appropriate hospital and medical necessity. We can verify insurance coverage, obtain prior authorization, submit a claim, and appeal any payment denial.

In most cases, at least one family member can accompany the patient. The number of additional passengers will depend on aircraft type, patient’s condition, and specialty medical equipment on board. Our coordination team will provide guidance based on the specific situation and aircraft configuration.

Yes, pets can travel on board. Pets must have the appropriate paperwork/veterinary certificates for international flights.

A medical escort is a trained healthcare professional who accompanies patients during non-emergency medical travel on a commercial airline. They ensure the patient's safety and provide medical care as needed during the journey. Transport using a medical escort is a cost-effective alternative to a traditional air ambulance for patients that meet the fit-to-fly criteria of commercial airlines.

Medical escorts are recommended when patients require medical supervision and assistance during travel due to health concerns, but their condition does not medically warrant air ambulance transport.

Medical escorts provide services such as monitoring vital signs, administering medications, wound care, managing medical equipment, assistance ambulating, and emotional support.

Medical escorts have qualifications such as a physician, registered nurse, or paramedic. They are trained in emergency care and can manage a wide range of medical conditions.

Yes, medical escorts can accompany patients on both domestic and international flights.

You can request a quote for medical escort transport by contacting our coordination team through the website, contact@globalreachmedical.com, or by calling +1-561-849-4399.

We provide an all-inclusive bed-to-bed quote. The quote includes a highly trained medical escort, travel costs for the patient and medical escort, medical equipment and supplies, and ground transport on both ends. To give you an idea of the medical escort cost, please note that costs can vary based on several factors, including distance, required medical care during transport, and any additional services needed for safety and comfort.

Medical escort coverage varies significantly by insurance company and each plan they offer. We can verify insurance coverage, obtain prior authorization, submit a claim, and appeal any payment denial. 

Patients with limited mobility or bedridden who do not need high flow oxygen and are certified fit-to-fly by their sending physician for transport via commercial airline stretcher. Each airline has different restrictions on the type of equipment and amount of oxygen allowed on board by the medical team. The required airline medical forms must be fully completed and are approved on case-by-case booking basis. Global Reach Medical facilitates the entire approval and booking process.

No, not all international airlines offer this service. Global Reach Medical maintains a list of the airlines who offer this service on international flights. The airlines that do offer the stretcher option, availability depends on the space during the requested flight date and approval from the airline medical department. Therefore, we suggest as much notice as possible to arrange each transport appropriately and on time.

Global Reach Medical will obtain a fit-to-fly certification form from the patient’s sending physician. This form, along with the patient’s current medical record, will be reviewed by our medical team and the airline’s medical department to confirm the patient can safely be transported by commercial airline stretcher.

Few health insurance plans cover international commercial stretcher services. There are some travel insurance plans that do cover the services because it is a more cost-effective option to a private air ambulance. Global Reach Medical can assist with a policy review and as necessary contact your insurance plan for final determination and approval.

When traveling on a commercial airline, family members or companions can book their seats in economy or business class and visit the patient during the commercial flight.

You can request a quote for commercial airline stretcher transport by contacting our coordination team through the website, contact@globalreachmedical.com, or by calling +1-561-849-4399.